Technical Support

Technical Support Offering

What Makes TrojanLabel Different?

From technical support to on-site service visits at your location, we put more of our own resources behind your success than any other label printer company. We’re always here to promptly and thoroughly answer your questions, troubleshoot problems, offer training, make service visits to your company and offer repair services. That’s why our support engineers are the product experts you can count on.

What Information Should I Have Before I Call?

Before you call, please make a note of the Model Number/Name and Serial Number of your product. Additionally, if applicable, have the Version Number of the label creation software you are using.

Please arrange to be near your TrojanLabel product. This will help our Technical Support Engineers answer your questions quickly.

 














Astronova Logo

Our manufacturing facilities remain open to meet the needs of our customers

A Message from our CEO

At this unprecedented time, I want to extend my heartfelt wishes to you and your family. Everyone here at AstroNova is thinking of those who may be impacted. We want to let people know that AstroNova remains operational while remaining committed to supporting our customers while keeping our employees healthy and communities safe.

AstroNova is a critical infrastructure industry as our brands QuickLabel, TrojanLabel, and GetLabels supply industries, including medical supply, medical device, pharmaceutical, chemical, janitorial, food, transportation, and defense. As the recent pandemic started to unfold, we took swift action to mobilize many of our global team members to work remotely while enhancing our cleaning procedures and securing our production facilities. Inventories were increased, and we are in regular contact with our suppliers to monitor their status.

We encourage our customers to make sure they have orders in place with us to carry through these unusual times. Please consider re-ordering printing supplies sooner than usual and let us know if you need additional systems to print labels to meet the increased product demand. For assistance, please contact our customer service team if we can support you, sales@astronovaproductid.com or call 877-757-7978 (USA only) or +1-401-828-4000.

Now Offering Free, Online Demonstrations

In just 15-30 minutes, evaluate a label system remotely with a no-obligation demonstration by one of our trained sales professionals.

Remote Tech Support is Available

AstroNova’s technical support team is always available for you – & now receiving support is easier than ever. Now offering virtual, real-time assistance, we’re just a phone call or video conference away for all issues or challenges you may experience.

At AstroNova, our number one core value is “Customer First,” this includes both internal and external customers, and we remain committed to this statement. If we can help in these difficult times, please let us know.

Please stay safe and take care.

Sincerely,

Signature
Gregory A. Woods
President & CEO