Assistance technique

En quoi TrojanLabel est différent ?

Offre de upport Technique
De l’assistance technique aux visites de maintenance sur site, nous mettons plus de ressources à votre disposition pour que vous réussissiez que n’importe quelle autre société d’impression d’étiquettes. Nous sommes toujours là pour répondre rapidement et avec précision à vos questions, dépanner les problèmes, proposer une formation, effectuer des visites de maintenance dans votre société et proposer des services de réparation. C’est la raison pour laquelle les ingénieurs de notre assistance sont des experts produit sur lesquels vous pouvez compter.

Quelles informations dois-je avoir à disposition avant d’appeler ?

Avant d’appeler, notez le nom/numéro du modèle et le numéro de série de votre produit. En outre, le cas échéant, notez le numéro de version du logiciel de création d’étiquettes que vous utilisez.

Veuillez prendre vos dispositions pour vous situer à proximité de votre produit TrojanLabel. Cela permettra aux ingénieurs de notre assistance technique de répondre à vos questions rapidement.

Astronova Logo

Our manufacturing facilities remain open to meet the needs of our customers

A Message from our CEO

At this unprecedented time, I want to extend my heartfelt wishes to you and your family. Everyone here at AstroNova is thinking of those who may be impacted. We want to let people know that AstroNova remains operational while remaining committed to supporting our customers while keeping our employees healthy and communities safe.

AstroNova is a critical infrastructure industry as our brands QuickLabel, TrojanLabel, and GetLabels supply industries, including medical supply, medical device, pharmaceutical, chemical, janitorial, food, transportation, and defense. As the recent pandemic started to unfold, we took swift action to mobilize many of our global team members to work remotely while enhancing our cleaning procedures and securing our production facilities. Inventories were increased, and we are in regular contact with our suppliers to monitor their status.

We encourage our customers to make sure they have orders in place with us to carry through these unusual times. Please consider re-ordering printing supplies sooner than usual and let us know if you need additional systems to print labels to meet the increased product demand. For assistance, please contact our customer service team if we can support you, or call 877-757-7978 (USA only) or +1-401-828-4000.

Now Offering Free, Online Demonstrations

In just 15-30 minutes, evaluate a label system remotely with a no-obligation demonstration by one of our trained sales professionals.

Remote Tech Support is Available

AstroNova’s technical support team is always available for you – & now receiving support is easier than ever. Now offering virtual, real-time assistance, we’re just a phone call or video conference away for all issues or challenges you may experience.

At AstroNova, our number one core value is “Customer First,” this includes both internal and external customers, and we remain committed to this statement. If we can help in these difficult times, please let us know.

Please stay safe and take care.


Gregory A. Woods
President & CEO