Customer Commitment

It’s our job to provide our customers with a total labeling solution, to help our customers get started and to keep them printing successfully.

From our dedicated sales, technical support, media specialist teams, we put more of our own resources behind your success than any other label printer company.  We take pride in our ability to provide industry-leading digital label printers and factory-direct label solutions.  By designing and manufacturing all of our printing systems, media and supplies, we take personal care in creating your total labeling solutions.

AstroNova® operates its business on a platform of core values. These guide our company’s processes and practices as we build a growing, profitable business.

Customers First: Superior customer satisfaction is our ultimate goal

  • We build lasting and trusting relationships with our customers.
  • We create value for our customers by providing world-class products and services.

One Global Team: Great people make great companies

  • We are committed to attract, protect, develop and retain the best talent.
  • We operate with high integrity and mutual respect.
  • We manage by facts and are driven by data.
  • We tackle challenges with purpose and efficiency.

Innovation: Leading edge innovation accelerates our growth

  • We are committed to developing new and creative ways to add customer value.

Continuous Improvement: Driven by the AstroNova Operating System (AOS) is our way of life

  • We are focused on continuously improving our products, services, and processes.

Building Shareholder Value: strong profits and cash flow build shareholder value and mutual prosperity

  • We act like owners and are rewarded for value creation.

Astronova Logo

Our manufacturing facilities remain open to meet the needs of our customers

A Message from our CEO

At this unprecedented time, I want to extend my heartfelt wishes to you and your family. Everyone here at AstroNova is thinking of those who may be impacted. We want to let people know that AstroNova remains operational while remaining committed to supporting our customers while keeping our employees healthy and communities safe.

AstroNova is a critical infrastructure industry as our brands QuickLabel, TrojanLabel, and GetLabels supply industries, including medical supply, medical device, pharmaceutical, chemical, janitorial, food, transportation, and defense. As the recent pandemic started to unfold, we took swift action to mobilize many of our global team members to work remotely while enhancing our cleaning procedures and securing our production facilities. Inventories were increased, and we are in regular contact with our suppliers to monitor their status.

We encourage our customers to make sure they have orders in place with us to carry through these unusual times. Please consider re-ordering printing supplies sooner than usual and let us know if you need additional systems to print labels to meet the increased product demand. For assistance, please contact our customer service team if we can support you, sales@astronovaproductid.com or call 877-757-7978 (USA only) or +1-401-828-4000.

Now Offering Free, Online Demonstrations

In just 15-30 minutes, evaluate a label system remotely with a no-obligation demonstration by one of our trained sales professionals.

Remote Tech Support is Available

AstroNova’s technical support team is always available for you – & now receiving support is easier than ever. Now offering virtual, real-time assistance, we’re just a phone call or video conference away for all issues or challenges you may experience.

At AstroNova, our number one core value is “Customer First,” this includes both internal and external customers, and we remain committed to this statement. If we can help in these difficult times, please let us know.

Please stay safe and take care.

Sincerely,

Signature
Gregory A. Woods
President & CEO